New Trends in E-Commerce will shape Customer Experience

Innovations in e-commerce are rapidly developing to offer retailers a multitude of new possibilities to improve the customer journey and in turn drive online sales. In 2016, there will be seven top trends shaping the e-commerce landscape and creating opportunities for smart retailers to create an enhanced customer experience:

1. Even more focus on mobile

Mobile access and the transactions completed by these devices will continue to grow in 2016. As a result savvy retailers will be switching to mobile formats, with AMP (Accelerated Mobile Pages) tipped to be the system of choice for the future.

2. Augmented reality

The advantage of bricks and mortar stores over online platforms concerns customers’ ability to physically touch and test products before making a purchase. In 2016 forward-thinking online retailers, particularly in the fashion space, will make more use of augmented reality to successfully redress the balance and eliminate the likelihood of missed sales and abandoned baskets.

3. Personalisation

A big focus for Google and one which will become even more prevalent among retailers this year is to champion a personalised approach that takes an individual user-view to secure not just repeat custom, but incresed purchase volumes. Maintaining relevance means having a broad awareness of past purchases and personal preferences to win the hearts, mind and wallets of shoppers.

4. Amazon SEO

Although many retailers remain critical about selling through Amazon, many more are dependent on the reach that it achieves. As with Google, Amazon searches rely on your appearing as near to the top as possible with your own products. Amazon SEO has emerged as a sub-topic of SEO. The SEO toolbox provider SISTRIX has developed a free keyword tool in this area that can be used to check e-commerce search terms.

5. Google buy button

As a possible reaction to the market power of Amazon, Google wants to enable direct e-commerce transactions in its shopping results. For retailers, this creates another conundrum when it comes to how to drive sales.

While the use of this tool could be the key to a quick purchase, successful selling online lies in being able to convert new customers into returning visitors. If a customer is buying a product directly from Google, they are not experiencing your brand or the shopping journey you have created. Google is already testing more product listing ads in the website area on the search results, so retailers must work much harder to ensure customers do not need to take any detours.

6. Social media

Now that Facebook has become an established tool for online retailers, in 2016 retails should pay more attention to other social channels. Pinterest is definitely the unsung hero in product selling. Whilst customers don’t have direct access to buy, the demographic is right for customers who have time to kill and money to burn. If you showcase your best products and spend time designing boards for different product types, customers with specific interests will be engaged, driving high quality traffic to your site.

7. Wearables marketing

Now that mobile is a must for most retailers, another marketing platform is following in its wake, with wearables like the Apple watch. The first apps for the wrist-borne technology have already been developed. As more technologies in this vein are sure to follow, it is worth keeping a close eye on newly-emerging e-commerce possibilities that these will support.

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